Ticket Policy

Our goal is to make your purchasing experience easy, efficient, and equitable, so we can get you on your way to live events as quickly as possible. The following policy is designed to ensure your satisfaction and understanding of the ticket-purchasing process.

Refunds
Sales are final.  Before purchasing tickets, carefully review your event and seat selection. Exceptions:

Canceled Events
If an event is canceled, you will receive an email notification from ORS to either obtain a full refund (refunded to the original method of payment used at the time of purchase) or to donate the cost of your tickets to ORS for a tax-deductible contribution.

Rescheduled/Postponed Events
If an event is postponed, rescheduled, or moved, your tickets will be honored for the new date and no further action is required.  Emails will be sent to ticket holders notifying them of any available refund or donation options for the event. 

Exchanges
Ticket holders can exchange tickets for tickets of equal value to another performance of the same show up to 48 hours before your original scheduled performance. Refunds will not be given for exchanges to a ticket of lesser value. Likewise, exchanges to tickets of greater value are permitted, but require an additional charge of the difference. 

Exchanges are based on availability. Please call the ORS office no later than 48 hours in advance to exchange your tickets.

Unable to Attend?
If you’re unable to attend a performance, you may donate your tickets to ORS and receive a tax-deductible receipt for your income taxes. Please let us know if you cannot use your tickets so that we may make those seats available for others.

If you lose or forget your tickets, we will be happy to reprint them at the box office the day of the show.

Payment Methods
We accept several methods of payment to accommodate your needs, including (among others) American Express, Visa, MasterCard, check (in-person only) or cash (in-person only)

Your order is confirmed when we send you a confirmation, in the form of a confirmation page or email (“Order Confirmation”).

Delivery Options
Generally speaking, you will have the option to purchase either a mobile or print-at-home ticket, or request the ticket be held at will call. 

Different combinations of delivery methods may be offered, depending on a number of factors—including (but not limited to) the venue where the event is to be held, whether the event is in person or virtual, how much time is left before the event starts, etc. Event Providers may change from event to event and will affect ticket delivery options as well. Please carefully review the list of delivery methods offered during the purchase process.

Special Prices and Discounts (Some of the discount codes below only apply to tickets sold through the ORS box office. For the 2023-2024 season, this applies to the Glory of Christmas concert only.)

Arts For All
Individuals with a valid Oregon Trail Card (EBT) may purchase $5 tickets (Price Level C only), in advance or at the door. Coupon Code for online purchase (for performances at First United Methodist Church only): ARTS2425

Student
Student tickets are available 48 hours before each event for $10 (Price Level C only). Tickets may be purchased online in advance using the coupon code “STUDENT2425” or at the door before the concert by showing a valid student identification card.

Groups
Gather ten or more of your friends, family, or coworkers and receive a discount on every ticket. Apply discount code “GROUP2425” to apply a 10% discount to your ticket order (online code only applies to performances at First United Methodist Church). Tickets must be purchased on one active account and in one transaction.

Volunteer
Lend a hand in the lobby and see the show for free! Opportunities include concert set up, ushering, and concert clean up. Please send us a message about your interest in volunteering so we can add you to our roster.

Tuition

Financial Aid
Upon request, the ORS Youth Choir offers financial assistance to singers based on individual needs and fund availability, up to 95% of tuition costs. To apply for financial aid, please complete the registration form. During registration, you will have the opportunity to submit your request for financial assistance.

Notification of your financial aid status will be emailed to you within 3-5 business days after your registration is completed. For questions, feel free to contact us.

Refund/Cancellation Policy

Full-Year and Mid-Year Youth Choir
Full refunds will be granted up to one week before rehearsals begin.

Summer Sing! (Summer Camp)
Full refund available through April 30.
Partial refund through June 30.
No refunds will be granted as of July 1.